1. Introduction
Ethio Payment ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital services platform.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Payment information (CBE account details, TeleBirr information)
- Service preferences and purchase history
- Communication records (Telegram, WhatsApp, email correspondence)
- Device information and IP addresses
2.2 Usage Information
We automatically collect certain information when you use our services:
- Website usage data and analytics
- Device and browser information
- Log files and error reports
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our digital services
- Processing payments and transactions
- Delivering purchased services and accounts
- Providing customer support and assistance
- Improving our services and user experience
- Sending important updates and notifications
- Preventing fraud and ensuring security
- Complying with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety
- Business Transfers: In the event of a merger or acquisition, your information may be transferred
- Consent: We may share information with your explicit consent
5. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data during transmission and storage
- Secure payment processing through trusted providers
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure communication channels (Telegram, WhatsApp, email)
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
- Withdrawal: Withdraw consent for data processing
8. Advertising and Google AdSense
We use Google AdSense to display advertisements on our website. This service uses cookies and other tracking technologies to serve ads based on your interests:
- Google AdSense: Uses cookies to serve ads based on your prior visits to our website and other sites on the Internet
- Personalized Advertising: You may opt out of personalized advertising by visiting Google's Ads Settings
- Third-Party Vendors: Google and other third-party vendors may show our ads on sites across the Internet
- DoubleClick Cookie: Google uses the DoubleClick cookie to enable it and its partners to serve ads based on your visits to our site and/or other sites on the Internet
How to Control Advertising Cookies:
- Visit Google Ads Settings to opt out of personalized advertising
- Visit AboutAds.info to opt out of third-party vendor cookies
- Use browser settings to block or delete cookies
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
- Security Cookies: Help protect against fraud and security threats
- Advertising Cookies: Used by Google AdSense and other ad networks to display relevant ads
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality and ad personalization.
10. Third-Party Services
Our website may contain links to third-party services and websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
12. International Data Transfers
Your information may be transferred to and processed in countries other than Ethiopia. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: